Privacy Policy

At Nuvio Engine, we value your privacy and the information you share with us.

This Privacy Policy explains how Nuvio Engine may collect, use, store, protect and disclose information we receive when you engage with the website, contact us, communicate with us, use our services or use our products.

By using our website, services or products, you agree to the practices described in this Privacy Policy.

Nuvio Engine is a digital agency and product studio offering technology, digital marketing, software, automation and SaaS solutions.

Our services and products may include website and web application development, mobile application development, custom software development, AI automation and chatbot solutions, SEO, AEO and GEO services, social media marketing, email and SMS marketing services, business development and lead-generation services, graphic design and branding, video editing and generation, email marketing and outreach software, phone number verification and data-cleaning solutions, and other technology or digital products created by Nuvio Engine.

We collect information you share with us directly, information generated automatically when you use the website or services, and information received from authorized third parties.

Depending on how you use Nuvio Engine, we may collect your full name, business or company name, email address, phone number, job title or professional information, website address, service requirements, project details, messages and enquiries, newsletter subscription information, account information, billing-related information, form submissions, files, documents, lists or other information you voluntarily provide for a requested service, and communications between you and Nuvio Engine.

Do not submit sensitive personal information through our website unless it is specifically requested and necessary for the service.

When you visit our website or use our products, certain technical information may be gathered, including IP address, browser type, device type, operating system, referring website, pages visited, date and time of visits, general site usage information, diagnostic and security information, cookies or similar technologies, and website performance information.

This information may be used to provide a secure experience, analyze the site, troubleshoot issues, improve the site and optimize our services.

Nuvio Engine may use information for legitimate business purposes, including responding to enquiries, communicating with customers, providing requested services, preparing proposals and quotations, managing client projects, delivering software and SaaS products, creating and managing user accounts, processing transactions, providing customer support and service-related communications, sending newsletters or marketing communications where permitted, improving our website, products and services, developing new products or features, preventing fraud, abuse, spam or unauthorized activity, maintaining system security, troubleshooting technical problems, measuring website performance, marketing effectiveness and campaign performance, meeting legal and regulatory obligations, enforcing agreements and protecting legal rights.

We will collect and process information for a purpose that is reasonably necessary for that use.

We use information provided by you to send marketing and service-related emails where permitted.

If you have subscribed to a Nuvio Engine newsletter or voluntarily provided your email address for marketing and service-related communications, we may send emails relating to company, product and service information, educational content, promotions, newsletters and other marketing information.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

Service-related emails, including account, billing, security or transactional information, may also be sent.

Nuvio Engine may provide software and SaaS products that enable customers to upload, process, organize, validate, manage or otherwise work with business information.

Depending on the product and how it is used, this may relate to email addresses, contact information, phone numbers, company information, business contact data, CSV or spreadsheet information, campaign information, account information, and usage or activity information.

Customers are responsible for ensuring that information uploaded or processed through Nuvio Engine products and services has been collected and used lawfully and that the customer has the right, permission or legal basis to process that information.

Nuvio Engine does not take ownership of customer data solely because it is uploaded to or processed through Nuvio Engine products.

Nuvio Engine only processes customer data as reasonably necessary to provide, maintain, secure, improve and support the applicable service under the applicable agreement and product terms.

If you use Nuvio Email Sender or another email-related product by Nuvio Engine, the service may process sender email addresses, recipient email addresses, email campaign information, email content provided by the customer, contact lists uploaded by the customer, campaign activity, delivery and receipt information, technical logs, account information and usage information.

Customers using email-related products or services are responsible for complying with applicable laws, regulations, anti-spam requirements, platform policies and recipient consent requirements.

Nuvio Engine does not authorize users to use the services for unlawful, deceptive, fraudulent, abusive or unsolicited activities that breach applicable laws or our Terms and Conditions.

If you use a Nuvio Engine phone verification or phone-data service, information submitted for processing may include telephone numbers and additional technical or validation information.

Processing may include formatting numbers, identifying invalid numbers, detecting duplicates, country or region identification, validation and verification, improving data quality, and preventing abuse or fraudulent activity.

Customers are responsible for ensuring they have the appropriate legal rights and permissions to process phone numbers or other information submitted to the service.

Nuvio Engine may use cookies, local storage, pixels or similar technologies to provide and improve your experience of our websites.

These technologies may be used for website functionality, storing preferences, security, abuse prevention, performance, analytics, improvements, and enhancing functionality and user experience.

You may be able to control cookies in your browser preferences. Disabling certain cookies may result in some website functionality not being available.

We may use third-party service providers to assist with our business, website, applications, communications, analytics, payments, infrastructure, security and other services.

These providers may process information on our behalf and may include providers for website hosting, cloud infrastructure, email delivery, forms, analytics, payment processing, customer support, security and authentication, communication and software infrastructure.

We seek to use reputable service providers and limit access to information as necessary for them to perform their services.

We do not sell personal information as a matter of policy.

We may disclose information in limited situations, including to service providers supporting our business, contractors or professional advisers, where you have requested or authorized a service, to comply with applicable law or legal process, to protect the rights, property or safety of Nuvio Engine, our users or others, to investigate claims of fraud, abuse, security incidents or unauthorized activity, or in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction.

We do not disclose personal information to third parties for unrelated purposes unless permitted or required by law or with your authorization.

We take reasonable steps to protect personal information from unauthorized access, alteration, disclosure, loss, misuse or destruction.

These steps may include access controls, authentication, encryption where appropriate, secure hosting infrastructure, logging and monitoring, regular security updates, backup procedures and internal access restrictions.

However, no internet transmission, software system or electronic storage is 100% secure. Although we implement measures to protect personal information, we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, including providing services, fulfilling contracts, maintaining customer accounts, resolving disputes and meeting legal obligations.

When information is no longer necessary for these reasons, we will securely delete, anonymize or otherwise dispose of the information in accordance with applicable laws.

Depending on where you live and the laws that apply to you, you may have privacy rights regarding your personal information.

These may include the right to access information we hold about you, correct inaccurate information, delete personal information, ask how personal information is used, withdraw consent where processing is based on consent, opt out of marketing and other communications, request restriction of processing, object to processing, request transfer of information, and exercise other rights based on applicable law.

An example may include rights under applicable California privacy laws in the United States, which may provide qualifying consumers with rights to know what information a business collects about them, as well as deletion, correction and opt-out rights.

If you would like to exercise these rights, please contact us using the privacy contact details below. We may need to verify your identity before granting access to personal information or fulfilling requests.

If applicable California privacy laws apply to Nuvio Engine and your personal information, you may have additional rights under the California Consumer Privacy Act, as amended.

You may be entitled to know what categories of personal information we collect, know the purpose for which personal information is collected or used, access your personal information, delete your personal information subject to exceptions, correct your personal information, opt out of the sale or sharing of your personal information where applicable, limit certain uses of sensitive personal information where applicable, and receive equal service for exercising privacy rights.

Nuvio Engine does not sell personal information as a matter of policy.

California privacy laws may vary depending on whether a business meets specified legal thresholds.

If you are located in the European Economic Area, United Kingdom or another jurisdiction with comprehensive data-protection laws, additional data-protection rights may apply to you.

Where applicable, personal information may be processed on the legal basis of your consent, performance of a contract, compliance with a legal obligation, our legitimate interests where permitted, protection of vital interests or another lawful basis permitted by applicable law.

Where applicable, you may have rights including access to information, deletion, the right to be informed, restriction requests, objection to processing, information portability, withdrawal of consent and other rights permitted by law.

We adhere to transparency when dealing with personal information and aim to collect and process only the information necessary to provide our services.

Where applicable, we process data based on consent, performance of a contract between you and Nuvio Engine, and the legitimate interests of Nuvio Engine in providing our services to the extent permitted by law.

We endeavor to secure your personal information and take appropriate measures to protect it from unauthorized access or disclosure. Where applicable laws require notice, we will endeavor to notify you of changes to our Privacy Policy affecting your personal information.

Nuvio Engine, its group companies and service providers may be located in jurisdictions outside the country where you are located.

As a result, your information may be transferred and stored in jurisdictions outside the country where you reside.

Where applicable, we will take reasonable steps to ensure international transfers of personal information comply with applicable data-protection laws.

Our website and services are not directed to children below the minimum age for use of the service in the applicable jurisdiction.

We do not knowingly collect personal information from children in a manner prohibited by law.

If you believe that a child has provided personal information to us, please contact us so we can investigate and delete such information where required.

Our website or services may contain links to third-party websites, applications, platforms or services.

These links are provided for convenience and information, and we are not responsible for the privacy practices, security, content or policies of third-party websites.

You should review the privacy policies of third-party services before providing them with personal information.

When Nuvio Engine provides services to businesses and organizations, we may process information supplied by our client.

Depending on the service, Nuvio Engine may act as a service provider, processor, contractor or independent controller of personal information.

The specific relationship may depend on the nature of the service, the information involved, the contractual arrangement and applicable law.

Where appropriate, additional data-processing terms or agreements may apply.

We aim to maintain accurate information.

If you believe that personal information we hold about you is inaccurate or incomplete, please contact us.

We endeavor to update, correct or delete inaccurate or incomplete information at your request where permitted by law.

You may choose not to receive promotional communications from us.

If you receive a marketing email, you can unsubscribe by clicking the unsubscribe link contained in the email.

You may also contact us directly and ask that your information be removed from our marketing lists.

Unsubscribing from marketing communications will not necessarily stop us from sending service-related or transactional communications.

Some web browsers may enable you to transmit Do Not Track signals.

Because there is not currently a standardized mechanism for responding to Do Not Track signals, our website may not respond to browser Do Not Track signals.

We may review and update this Privacy Policy from time to time, including to reflect changes to our services, products, technology, applicable laws or business practices.

We will endeavor to update the Last Updated date on this page whenever we make material changes to this Privacy Policy.

Where required by law, we will endeavor to provide additional notice of material changes affecting your personal information.

At Nuvio Engine, our privacy commitments are transparency, purpose limitation, data minimization, security, no data selling, user control, responsible processing, limited retention and accountability.

We provide information about what we collect and why, collect and use information for legitimate stated reasons, collect only information reasonably necessary for those reasons, take reasonable steps to protect information, do not sell information as a matter of policy, respect privacy choices, expect providers and partners to respect privacy, retain information only as reasonably necessary, and continually work to improve our privacy practices.